At A L P A C & C O. , we are committed to providing a seamless and transparent shopping experience. If you need to request an exchange or return, please review the conditions below.
Your first exchange may be requested within 30 calendar days of receiving your order.
To be eligible for an exchange, the item must:
Once received, all items are inspected before the exchange is approved.
If you wish to return your purchase, you may request a return within 7 calendar days of receiving your order, in accordance with applicable consumer protection laws.
To qualify for a return, the item must be:
Once the return has been approved, your refund will be processed using the original payment method.
If your item has a manufacturing defect, please contact us within 90 days of receiving your order.
After inspection, if the defect is confirmed, ALPAC & CO. will provide one of the following solutions:
Please contact our Customer Support team with the following information:
Our team will provide you with all the necessary instructions to complete the process.
Items will not be accepted if they show: